OUR MISSION IS TO SELL SOLUTIONS, NOT PROBLEMS
Our first question to a potential customer is, "What will you be using your computer for?" not "How much do you want to spend", or, "How can I rake you over the coals today?" By understanding our customers'' needs we can offer a solution, not merely another expense.
WE LISTEN TO THE NEEDS OF OUR CUSTOMERS
Our computers are custom tailored to the individual needs of the customer.
WE ONLY USE TOP QUALITY COMPONENTS
Our systems are built using components that meet or are above industry standards. This eliminates potential software and/or hardware compatibility issues. Using the best quality parts available provides the consumer with a system that will perform better, last longer, and work with all major software applications.
OUR COMPUTERS ARE DESIGNED WITH THE FUTURE IN MIND
The systems we sell are designed for room for upgrades, expansion, and ease of repair. Technology is moving fast. Upgrades and expansion are likely for many customers. The systems we build are capable of growing with the needs of the consumer. We make this process simple, which lowers the cost to the consumer.
FAST AND CONVENIENT SERVICE
Most new system production, upgrades, and repairs are performed in two business days or less. We are open 7 days a week, and are on call 24 hours a day.
AFTER HOURS SERVICE, WHEN BUSINESS ARE CLOSED
thus not interfering with the flow of your business. We can come in at night and have repairs made by morning! That is where the name "NIGHT OWL COMPUTERS" came from!!
ONE YEAR PARTS; TWO YEARS LABOR IN-HOME WARRANTY
If a system built by Night Owl Computers is in need of repair, we will go to the customer''s San Diego home or place of business to perform the repair. If the repair can not be done on-site, the system will be taken to our facilities and returned to the customer within 1 to 2 business days.
BUYING A COMPUTER IS JUST LIKE BUYING ANY OTHER ELECTRONICS. YOU GET WHAT YOU PAY FOR!
If another vendor''s product is cheaper, it is because they are using cheaper and lower quality parts. This will reduce the life span of the component, and cost you more money in the long run. If your are going to invest in a computer, make it one that will perform optimally, and last for a long time. OURS DO!
WE WILL MEET OR BEAT
the price of any advertised computer that contains the same components (including brand) used in our computer systems.
OUR SALES/SERVICE REPS ARE 100% ACCOUNTABLE
for the quality of the work performed, and the satisfaction of the customer. The Sales/Service Representatives are highly trained technicians, who will build, upgrade, or repair the system the customer purchases or brings to us for repair. WE BELIEVE IN A ONE-ON-ONE RELATIONSHIP WITH OUR CUSTOMERS. Our reps are fully responsible for the maintenance, upgrade, and repair of a computer before and after it is sold.
WE DO NOT OVERSELL OR UNDERSELL THE CUSTOMER
If we sell a system to a customer that does not meet their needs, they will not be satisfied. We do not sell systems to customers that are packed with expensive, unnecessary components that they will not benefit from. We sell systems that meet your exact needs. Our marketing strategy results in customer satisfaction, which generates repeat business and referrals from satisfied customers.
We do not hide the brands of the products we use. We do not hide the details of our warranty from our customers. Our warranty can be seen on our web page, or provided to a potential customer upon their request. We want our customers to feel comfortable that they are purchasing a quality product, and that the terms of the sale are understood before the transaction is completed. WE STAND BEHIND OUR PRODUCTS AND SERVICES 110%.
OUR SERVICES ALL-INCLUSIVE
We offer software, networking, research on specific needs, and hardware. WE PROVIDE ONE STOP SHOPPING TO OUR CUSTOMERS.